Catholic Charities of the Archdiocese of Oklahoma City is seeking a housing stability case manager to be responsible for assisting with long term housing stability particularly for newly arrived Afghan families. Job requires building collaborative relationships with landlords and community partners. Must work closely with employment services department to ensure adequate income stream(s) for ongoing housing stability. Undergraduate degree in social work or behavioral science preferred; two plus years of previous experience in adult case management preferred; computer literate; experienced with Microsoft Office, Internet; fluency in Spanish and English preferred; a combination of education and relevant experience may also be considered. Send cover letter and resume to Alonda McGraw at amcgraw@ccaokc.org.
 

JOB TITLE:  Housing Stability Case Manager (Refugee Resettlement)

REPORTS TO:   Housing Stability Lead

JOB OBJECTIVE: This position is responsible for assisting with long term housing stability particularly for newly arrived Afghan families under the Afghan Placement and Assistance program (APA) after Emergency Rent and Utility Assistance (ERA) funds have been exhausted.

Housing stability requires building collaborative relationships with landlords and community partners. Must work closely with employment services department to ensure adequate income stream(s) for ongoing housing stability.

The essential job duties include but are not limited to:

• Is the liaison between landlords and tenants as needed.
• Provides training and guidance to families regarding landlord-tenant issues and assists in navigating the legal process if needed.
• Works in partnership with other case managers to identify possible risk for losing tenancy and develops a plan to remediate.
• Engages clients in the case management process that includes:
  • Building a relationship of trust and support
  • Develop an individual service plan in partnership with the client and case manager as needed to focus on long term self-sufficiency. 
  • Provide appropriate referrals to community resources and advocate on behalf of the client
• Meets directly with clients as needed and maintains precise and accurate documentation regarding tenancy and ensures documentation is included in the case database (Caseworthy) for all contacts.
• Familiar with eviction court processes and procedures as well as legal resources available and makes appropriate referrals.
• Assists clients with identifying appropriate locations for rent, completing lease agreements and obtaining other supportive documents such as identification, social security cards and so forth as required by leasing agents/property.
• Assists clients in accessing and maintaining entitlements and benefits.
• As long as services are available, ensures Community Cares Partners (CCP) policies and processes are followed for all refugee families who qualify for services.
• As long as services are available, ensures lease and all other documents are current in the CCP portal and are updated as required to ensure ongoing services.

Ancillary job duties:

• Participates in outreach activities related to Refugee Resettlement
• Is familiar with community housing resources and is able to quickly assess and make appropriate referrals.
• Establishes and maintains close collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
• Facilitates and coordinates supportive activities within Catholic Charities and community partners, including employment assistance programs, job readiness training, financial education, and behavioral health services, to meet the person’s needs, preferences, and goals to build upon his/her strengths.
• Arranges transportation as needed. May be asked to provide transportation for a client and/or family as it relates to the position, using an agency vehicle. 
• Performs other related duties as required.

SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities in this position.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• Undergraduate degree in social work or behavioral science preferred
• Two plus years of previous experience in adult case management preferred.
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.
• Fluency in Spanish and English preferred.
• A combination of education and relevant experience may also be considered

Knowledge, skills and abilities:

• Possess a high level of tolerance and understanding for individuals of diverse backgrounds and disabilities who present for services with urgent multiple case management needs. Able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Strong writing, reading, listening, and speaking communications skills.
• Ability to excel in a diverse, collaborative team environment and effectively communicate with staff, clients, donors, vendors, community agencies, etc. in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
• Demonstrated conflict resolution skills. Able to adjust communication style to handle diverse situations and remain calm in demanding and unpredictable situations.
• Possess a high level of interpersonal skills to handle sensitive and confidential Catholic Charities, client, donor, and employee information and situation. Strong advocacy skills.
• Able to set and maintain appropriate, healthy boundaries with clients.

Display a high level of initiative, effort, and commitment towards completing assignments efficiently. Possess well-developed, decision-making skills, attention to detail with a high level of accuracy. Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention. Able to function autonomously and be proactive.

• Ability to research, gather data, compile information and prepare reports. and utilize community resources.
• Ability to drive - must have valid Oklahoma driver’s license

PHYSICAL REQUIREMENTS

• High energy and stamina to actively engage with participants
• Lifting up to 50 pounds (furniture, household goods, computer equipment, paper supplies, etc.)
• Ability to respond quickly to crisis situations
• May be required to sit or stand for long periods of time
• May be required to travel for business events or to other company locations.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

WORKING CONDITIONS:

Working conditions vary based on organizational needs and may include:

• Busy environment with noise and constant distractions
• May be subjected to fast-paced decision making, crisis situations.
• Typical office environment.

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Nothing in this job description restricts management’s right to assign or reassign job duties as required.  This job description is not to be construed as a guaranteed contract of employment for a definite period of time.